Privacy Policy

softBrane ("we", "us", or "our") operates the softbrane.com website and related sub-domain services including ai.softbrane.com, eip.softbrane.com, and mar.softbrane.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our websites and use our services.

1. Information We Collect

Personal Information

We may collect personally identifiable information that you voluntarily provide when you:

• Create an account or register for our services
• Make a purchase or subscribe to a plan
• Fill out a contact form or request a quote
• Subscribe to our newsletter
• Participate in surveys or promotions

This information may include your name, email address, phone number, billing address, payment information, and company name.

Automatically Collected Information

When you visit our websites, we automatically collect certain information about your device and usage, including:

• IP address and geographic location
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website or source
• Device identifiers

Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to collect information about your interactions with our services. You can control cookie preferences through your browser settings.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, operate, and maintain our services
• To process transactions and send related information (confirmations, invoices)
• To respond to your inquiries and provide customer support
• To send marketing and promotional communications (with your consent)
• To improve our website and services
• To detect, prevent, and address technical issues or fraud
• To comply with legal obligations

3. Payment Processing

We use Stripe as our payment processor. When you make a purchase, your payment information is collected and processed directly by Stripe in accordance with their Privacy Policy. We do not store your full credit card number or CVV on our servers.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

• Service Providers: With trusted third-party companies that help us operate our business (e.g., payment processing, email delivery, analytics, hosting).
• Legal Requirements: When required by law, regulation, legal process, or enforceable governmental request.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.
• With Your Consent: When you have given us explicit permission to share your information.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including encryption, secure protocols (HTTPS), access controls, and regular security assessments. However, no method of transmission over the internet is 100% secure.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide our services. We may also retain information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data.
• Portability: Request transfer of your data to another service.
• Objection: Object to certain processing of your data.
• Withdrawal of Consent: Withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us at privacy@softbrane.com.

8. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we learn that we have collected information from a child under 16, we will take steps to delete it promptly.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in compliance with applicable data protection laws.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

• Email: privacy@softbrane.com
• General Inquiries: sales@softbrane.com
• Website: softbrane.com